bt openreach engineer working hours bt openreach engineer working hours

Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Include an address and phone number. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Civil Engineer Jobs | Openreach Monday 9th June 2014. The ISP said it can take up to 72 hours. and. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Openreach Trainee Engineer Reviews | Glassdoor Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Then just follow our step-by-step guide to install your broadband yourself. In 1987 I began a career as a British Telecom Engineer. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. This cookie is set by GDPR Cookie Consent plugin. I interviewed at Openreach (London, England) in Sep 2020. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. ", http://www.speedtest.net/my-result/3167201384. Compiled by Patrick Collinson. Hey,@zoni23welcome back to the community. It also insists that the line is properly fixed. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Graduates & Apprentices - Early careers - Careers | BT Plc Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. 10 reasons to work for BT Openreach. Find out more about the BT Business app and how to download it. A specific time cannot be given and access must be available for the entire slot. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. 01-04-2021 Do openreach/ BT engineers work 24/7 ? Normal for Openreach is 5 days a week 7.12hours a day. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers The re-branding exercise actually started, in a very low-key way, a few short . I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. More strikes are planned in the coming weeks in the rail dispute. The fault is due to damage caused by someone at the customer's premises. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. We don't ask for any formal qualifications. business and public sector, Media The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. These cookies track visitors across websites and collect information to provide customized ads. If you need help email your.problems@observer.co.uk. And once you've got some experience under your belt, there should be opportunities for overtime. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Theyll need to get in touch with you, so please give us your mobile number for us to share. BT Openreach apprentice engineer Tom Dickenson: A Day in the Life Openreach aims to connect 20. Read about our approach to external linking. BT won't send no one out because @SkyHelpTeam are my provider. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For You can view these money saving ideas by clickingHERE. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Russian minister laughed at for Ukraine war claims. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. on Working at Openreach: Employee Reviews | Indeed.com If you aren't available, someone over 18 will need to be around. Openreach did not have anything to add to the BT statement. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . BT argued that you still received a partial service. on 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Some modules are disabled because cookies are declined. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. For Do I have to pay for this visit? The fault isnt due to fair wear and tear. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! The installation takes around three hours and the Openreach engineer will need access to your property. The strikes will take place on 29 July and 1 August. They will call you to confirm their arrival time and to find out about any access requirements. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. We had to say we were from Openreach, working on behalf of their Service Provider . This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Those striking are largely Openreach engineers and call centre workers. I'm wondering will there be engineers working on a saturday? We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. What is BT Openreach? Everything you need to know Replying to . It says: Were very sorry about the problem with NJs broadband service. Well remotely activate a port on the ONT. BT strike: Thousands of workers to take action for two days View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. But it changed its tune when the Observer got involved. 13h08. Talk about pass the buck BT! View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Openreach Civil Engineer Interview Questions | Glassdoor To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Work Experience. The Communication Workers Union (CWU),. as per usual ,engineers working across the road and our broadband goes down. When you report a fault, we try and assess whether therell be a charge or not. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Paul Clark at Bt Openreach We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Lost or stolen. BT. Openreach UK Rebranding All its Logos and Engineering Vans Engineers from Openreach managed to cut our telephone line while they were working on our road. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. BT Openreach apprentice engineer Thomas (Tom) Dickenson. The ISP said it can take up to 72 hours. However, you may visit "Cookie Settings" to provide a controlled consent. This is how life was back then. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Depending on the type of fault and the stage we're at in repairing it, you can do this online. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. on Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". I have a line fault that needs to be fixed. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Well let you know how quickly you could be up and running when you order fibre broadband. These cookies will be stored in your browser only with your consent. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Please only call if you have a letter from the government saying you are high-risk. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Amount of compensation. BT Openreach What a great place to work! Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. BT and Openreach workers stage second strike over pay . Our broadband then stopped working completely. New grading structure. Interview. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Ask questions and share tips with other people 24 hours a day. Training is rushed, clothing is poor and supervisory support is weak. Well send you a text with your engineers name and mobile number. How long is the appointment? Simon Donegani - CER / Field Insights - North England - Openreach I saw one at a cabinet last Sunday afternoon. business and public sector, For business and public Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Damage to equipment within your premises caused by lightning or power surges. Daniel Mark - Area Manager - Openreach | LinkedIn The cookie is used to store the user consent for the cookies in the category "Performance". If you already have an ONT, its very quick to get connected. Micky37 Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Work programme gives an insight into life as an Openreach engineer. Very rarely. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Installation day: What to expect BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Solved: Invisible hole diggers - BT Community - BT Broadband Your contracted to 37.5 hours a week for work which your are field based. @bt_uk. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Thousands of members of Communication Workers Union will take action for 24 hours. This has been a nice experience and I wish the best to Arran in finding work.. If you cant change your appointment, chat online or call us and we'll do it for you. 10 reasons to work for BT Openreach - VERCIDA normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. They come across many different situations that require considerable skill and the ability to think and act quickly. Hence, the addition of working experience gained from Openreach can truly be like a milestone . If this happens we'll text you, call you, or send you an email to arrange another appointment. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . New Phone Installation for Broadband | How Long Does it Take? What's Openreach | LinkedIn Engineers from Openreach cut the telephone line while working in the street. BT Openreach Engineer - if you can't book a visit try an independent The installation takes around three hours and the Openreach engineer will need access to your property. Apprenticeships. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. This field is for validation purposes and should be left unchanged. "Where talent is a dwarf, self-esteem is a giant. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. on Well let you know if this happens. Ex open reach engineer here, up until 5ish years ago. We use cookies to optimize the website, no personal information is stored. Accept cookies to experience the full functionality of this page. BT Openreach SFI2 Engineer Visits. In your case, communication between the two appears to have broken down badly. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Your working hours Our engineers work 37.5 hours a week. I could not recommend working for BT Openreach at all. It could be Sky's Openreach account number, for the details that ISPs have given them. Technical support. Orders and upgrades. If you currently work for the BT Group please apply directly through the Internal jobs board. & Broadcast. We need our broadband but have been told that it could take days to fix. You were left wondering if this was just a temporary fix. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Their service has stopped working and it is not fully fixed after two full working days. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Your just as rude! First, Openreach will send an engineer to assess how much work is needed. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. 13h06, I just wanted to provide to the mods and@NeilO. Answered 26 October 2019 You will work long hours and not get paid for them . . Yes, please make sure you or someone in your business is available to give the engineer access to your premises. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! (adsbygoogle = window.adsbygoogle || []).push({}); Thank You). A specific time cannot be given and access must be available for the entire slot. Openreach, which controls most of the UK's. Come home no Internet. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Announcements, Guides & Community Updates. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Openreach to hire 5,000 engineers to bolster broadband rollout | BT You might not need a visit, just the right advice and help to identify the problem! It was reported a yesterday (I think). Openreach hiring Openreach Engineer - Trainee in London, England You'll find up-to-date details of all charges and pricing information in BT Price List. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. This is a very common mistake made worse by the press. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". CDM Expert - Asset & Inventory Management - BT - LinkedIn Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Myself and my team cover the whole of the UK. Working Hours at Openreach | Indeed.com Delayed repair following loss of service. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. BT on Twitter: "@richthestag I've checked with Openreach and they've As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Garry View Vacancy : Openreach Trainee Engineer (BT) - Planit The cookie is used to store the user consent for the cookies in the category "Analytics". Just click on. Faulty equipment like a telephone or router not covered by a maintenance contract. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. To change your appointment: You can also easily change engineer appointments using the BT Business app.